Frequently asked questions

Your coach will provide personalised encouragement, offer strategies for overcoming setbacks, and celebrate your achievements along the way.

Yes, Gro has been recognised for its innovative approach to health management and has received awards from various organisations in the health and technology sectors.

Yes, Gro is clinically safe and intended for use as directed. The app follows industry standards for data privacy and security.

If you opt for a monthly or quarterly subscription, you will be charged after the 7 day trial period ends.

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If you opt for an annual subscription (includes coaching), you will be charged immediately upon subscribing.

To cancel your subscription, see instructions based on your signup platform below:

• iOS devices (including iPhone, iPad)
• Android devices
• Web: Log in to the Gro portal and navigate to Settings → Subscription

Not sure what type of subscription you have? Please contact customer support

The Gro app is designed to be accessible for users with disabilities and offers features like text-to-speech, screen reader compatibility, and adjustable font size.

While Gro doesn't allow you to choose your coach directly, you can request a coach change by contacting our customer support team. Rest assured, all Gro coaches are qualified and experienced professionals.

Absolutely - please contact our customer support team who will kindly re-arrange your subscription for you.

You can discuss general health concerns with your coach, but they are not qualified to provide medical advice or diagnose any conditions. It's important to consult your doctor for any specific health concerns you may have.

Currently, the Gro app requires an internet connection for all functionalities. We're constantly working on improvements, and future updates may include features accessible offline. Stay tuned for updates!

Yes! Currently, Gro is available in English, Arabic, French, Spanish, German, Welsh, Hindi, and Punjabi. We're always working on supporting more languages.

You'll be automatically charged for your chosen plan at the start of the next billing period. If you need some help cancelling your subscription, please contact our customer support team.

Gro doesn't currently offer the ability to set custom reminders within the app. However, we understand the importance of staying on track. To help you out, Gro does send out periodic notifications to remind you about important things like:

• Completing program activities
• Attending coaching sessions (if applicable)
• Logging your health markers

We're always looking for ways to improve, and future updates may include the ability to set custom reminders within the app. Stay tuned for exciting developments!

Yes, Gro coaches can provide tailored dietary and exercise advice based on your personal goals and needs. However, for medical or highly specialised advice, we may recommend consulting with your doctor or a registered dietitian.

Gro Health offers subscription plans to fit your goals! Here's a quick look:

• Annual: Year-long access with coaching included (no free trial). Ideal for long-term commitment.
• Quarterly (3 months): Access to programs & features (free trial included). Coaching available separately.
• Monthly: Flexible access (free trial included). Coaching available separately.

All plans include health programs, resources & trackers. Explore our website or app for details and pricing!

Coaching support is only available with active subscriptions. However, you can still access the programme materials and resources after your subscription ends.

While Gro can support individuals with various health concerns, it's recommended to discuss using the app with your doctor if you have multiple complex conditions.

While comparisons can be subjective, Gro emphasises personalised programmes, qualified coaching support, and a focus on both physical and mental wellbeing.

While Gro may offer general health guidance and programmes that support overall wellbeing, it's important to consult your doctor directly for specific advice related to preparing for surgery or other medical procedures.

No, Gro is not a substitute for professional medical advice. It is meant to complement and support your existing healthcare plan.