Frequently asked questions

Gro doesn't currently offer the ability to set custom reminders within the app. However, we understand the importance of staying on track. To help you out, Gro does send out periodic notifications to remind you about important things like:

• Completing program activities
• Attending coaching sessions (if applicable)
• Logging your health markers

We're always looking for ways to improve, and future updates may include the ability to set custom reminders within the app. Stay tuned for exciting developments!

To cancel your subscription, see instructions based on your signup platform below:

• iOS devices (including iPhone, iPad)
• Android devices
• Web: Log in to the Gro portal and navigate to Settings → Subscription

Not sure what type of subscription you have? Please contact customer support

Gro Health offers subscription plans to fit your goals! Here's a quick look:

• Annual: Year-long access with coaching included (no free trial). Ideal for long-term commitment.
• Quarterly (3 months): Access to programs & features (free trial included). Coaching available separately.
• Monthly: Flexible access (free trial included). Coaching available separately.

All plans include health programs, resources & trackers. Explore our website or app for details and pricing!

You can chat with your coach via instant message anytime. For voice calls or scheduled appointments, please contact our customer support team to book a session.

You can manage your subscription directly through the your preferred app store or your account page on the Gro website.

The food diary allows you to track your food intake using tools like a barcode scanner, AI plate recognition, or manual entry. You can also track health markers like weight, blood sugar, and sleep.

Yes, Gro has been recognised for its innovative approach to health management and has received awards from various organisations in the health and technology sectors.

No, Gro is not a substitute for professional medical advice. It is meant to complement and support your existing healthcare plan.

Yes! Currently, Gro is available in English, Arabic, French, Spanish, German, Welsh, Hindi, and Punjabi. We're always working on supporting more languages.

Yes, Gro coaches can provide tailored dietary and exercise advice based on your personal goals and needs. However, for medical or highly specialised advice, we may recommend consulting with your doctor or a registered dietitian.

If you haven't accessed any content yet, you can cancel your subscription within 14 days of purchasing it and receive a full refund. After you access the content, the subscription fee becomes non-refundable. If you need a hand getting your subscription cancelled or refunded, please contact our customer support team.

Currently, the Gro app requires an internet connection for all functionalities. We're constantly working on improvements, and future updates may include features accessible offline. Stay tuned for updates!

While Gro doesn't currently offer direct data export from within the app, we understand the importance of data ownership. Here's how you can access your health information:

• Sync with Health Apps: Gro integrates with popular health platforms like Apple Health and Google Health Connect. This allows you to seamlessly sync your Gro data with these services, where you may then have options for export.

We're constantly working on improvements, and future updates may include a direct export feature within the Gro app itself. Stay tuned for updates!

Coaching support is only available with active subscriptions. However, you can still access the programme materials and resources after your subscription ends.

Gro offers a 7-day free trial for all paid subscriptions except the annual plan. You can cancel your subscription anytime before the free trial ends to avoid any charges.

Absolutely! Gro offers more than coaching:

• Guided Mindfulness Sessions: Find peace with guided meditations to reduce stress and improve well-being.
• Relaxation Music & Visualisations: Soothing sounds and immersive 360° environments help you unwind.

Plus, some programs incorporate mindfulness techniques for stress management.

While Gro doesn't allow you to choose your coach directly, you can request a coach change by contacting our customer support team. Rest assured, all Gro coaches are qualified and experienced professionals.

Gro integrates with some popular health apps and devices. Currently, Gro can sync with:

• Apple Health
• Garmin
• FitBit
• Nokia/Withings (iOS only)
• Google Health Connect (connects with Samsung Health, MyFitnessPal, Oura, Whoop and more)

Easy does it! Gro caters to all fitness levels with adjustable exercise programs: Reduced Mobility, Beginner, Intermediate, and Advanced. Choose the program that best suits you and get moving!

While Gro can support individuals with various health concerns, it's recommended to discuss using the app with your doctor if you have multiple complex conditions.