FAQs

Frequently asked questions

Boost your Gro knowledge and find answers to any questions you may have.

View categories:
No Results found.
Need some assistance? 👋
Our friendly support team are available Monday-Friday from 8am-6pm.
Call us on 0330 133 0307 or fill out our contact form
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
What are the accessibility features available in the Gro app?

The Gro app is designed to be accessible for users with disabilities and offers features like text-to-speech, screen reader compatibility, and adjustable font size.

General
Does Gro offer any mindfulness or relaxation features?

Absolutely! Gro offers more than coaching:

  • Guided Mindfulness Sessions: Find peace with guided meditations to reduce stress and improve well-being.
  • Relaxation Music & Visualisations: Soothing sounds and immersive 360° environments help you unwind.

Plus, some programs incorporate mindfulness techniques for stress management.

Features
Can I use Gro to prepare for a specific health event, like surgery?

While Gro may offer general health guidance and programmes that support overall wellbeing, it's important to consult your doctor directly for specific advice related to preparing for surgery or other medical procedures.

General
Is the app available offline?

Currently, the Gro app requires an internet connection for all functionalities. We're constantly working on improvements, and future updates may include features accessible offline. Stay tuned for updates!

Features
What kind of qualifications do the coaches have?

Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.

Coaching
What payment methods are accepted?

Cards: Visa, Mastercard, Discover, American Express, and most major credit/debit cards.

Digital Wallets: Apple Pay, Google Pay.

Subscriptions
Can I communicate with my coach about personal health concerns?

You can discuss general health concerns with your coach, but they are not qualified to provide medical advice or diagnose any conditions. It's important to consult your doctor for any specific health concerns you may have.

Coaching
How does Gro integrate with healthy lifestyle habits, like mindfulness?

Some Gro programmes incorporate mindfulness techniques and offer resources for developing healthy habits that complement your overall health goals.

General
Is Gro safe to use?

Yes, Gro is clinically safe and intended for use as directed. The app follows industry standards for data privacy and security.

General

Still have questions?

Our team are always on hand to help you out.

Phone

Phone

Call our confidential customer services helpline.

0330 133 0307
Live Chat

Website

Fill out a simple form and our team will be in touch.

Contact us

Unlock your health potential with Gro

By taking our short health assessment, you'll gain access to a personalised program tailored to your goals, preferences, and health conditions.

Discover how Gro can help you reach your full health potential and start your journey to a healthier you today.

Woman using the Gro food diary to track her meal