Frequently asked questions
Boost your Gro knowledge and find answers to any questions you may have.
While comparisons can be subjective, Gro emphasises personalised programmes, qualified coaching support, and a focus on both physical and mental wellbeing.
If you're not comfortable with your coach, you can contact Gro support and request to be assigned a different coach.
No, you don't need any special equipment to use Gro. The app is accessible on most devices, including smartphones, tablets, and computers.
Yes, Gro offers corporate wellness solutions that can be customised to meet the needs of organisations and their employees.
Currently, Gro doesn't offer direct group support features within the app. However, we do offer face-to-face sessions in some areas of the UK. If you're interested in attending our face-to-face sessions, we're currently working in:
Support for adults:
Support for children &Â young people:
Gro is generally suitable for adults aged 18 and over, though we do have programmes aimed at families and children. However, specific programmes may have age recommendations based on the target health area.
Yes, Gro is clinically safe and intended for use as directed. The app follows industry standards for data privacy and security.
Gro takes data privacy seriously and follows strict security protocols to protect your information. We comply with relevant data privacy regulations and use industry-standard security measures to safeguard user data.
The free trial gives you access to a limited selection of Gro's features, while paid subscriptions offer full access to all programmes, coaching support, features like the food diary and trackers, and personalised meal plans.
Gro coaches adhere to strict confidentiality guidelines and will not share your personal information without your consent.
Gro customer support is available via email and phone Monday - Friday, 9am - 5pm. Alternatively, you can fill out our contact form, and a member of our team will get in touch.
Gro's meal plans are tailored to your preferences, dietary needs, and health goals. This helps you eat healthy and balanced meals that support your overall wellbeing.
You can subscribe through the app or website. Choose your plan and follow on-screen instructions.
Some Gro programmes incorporate mindfulness techniques and offer resources for developing healthy habits that complement your overall health goals.
Absolutely - please contact our customer support team who will kindly re-arrange your subscription for you.
Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.
You can discuss general health concerns with your coach, but they are not qualified to provide medical advice or diagnose any conditions. It's important to consult your doctor for any specific health concerns you may have.
No, your subscription will automatically renew unless you cancel it before the end of your current billing period.
Gro values your feedback and encourages you to share your thoughts on your coaching experience through surveys or by contacting support.
Your coach will provide personalised encouragement, offer strategies for overcoming setbacks, and celebrate your achievements along the way.
Still have questions?
Our team are always on hand to help you out.
Unlock your health potential with Gro
By taking our short health assessment, you'll gain access to a personalised program tailored to your goals, preferences, and health conditions.
Discover how Gro can help you reach your full health potential and start your journey to a healthier you today.
